Search above, or browse through the topics below to find answers to your questions
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Project Creation
- Project Templates
- Project Drafts
- How do I Create a Similar Project?
- How do I cancel my Project?
- How do I mark a Project as Completed and what happens to a Completed Project?
- What are Protected Projects and how do they work?
- Creating a Strategic Sourcing Project in Auburn
- Project Creation | Price-Only Bidding
- Opportunity Contact Information (for Buyers)
- Auburn's Project Creation Flow
- Choosing Your Project Type
- Project Visibility Types
- How to Set Up Imported Criteria
- Requested Information
- Evaluation Groups
- Criteria Groups
- Criteria Types
- How to Set up Criteria for Scoring
- How do I remove an NDA from a specific project? (Project Owner)
- How do I change the language in my declarations?
- How do I download the Declarations for my Project?
- Opportunity Non-Disclosure Agreement (NDA) declarations
- How to use the Declarations (Conflict of Interest / Non-Disclosure Agreement) Module
- How do I (the Project Owner) override or re-sign my Reviewers' COI/NDA Declarations?
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General
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Running Your Project
- Public Files
- Internal Discussions
- Vendor Discussions
- Public Notices
- Who is notified on a Public Notice?
- Issuing an Addendum - Public Notice
- How do I edit Contact Information on an Internal Submission?
- Who has access to eliminated submissions?
- Why is a Vendor who was on the Document Takers list no longer on the list?
- Can a Project Owner sign an Intent to Bid (ITB) for a supplier after the ITB deadline?
- Why do I see "Windows cannot extract the file" when trying to open a submission file?
- Can I reinstate an eliminated submission?
- How can I hide a reviewer's score?
- Who is notified on a Public Award Notice?
- Is a bid award required? Can I bypass this step?
- Is it possible to see amended documents after I deleted them?
- Can I remove an evaluator and their comments once a project has started?
- Why can't I change the Evaluation Group for my Questionnaire under Criteria?
- Can multiple auctions be launched within one project?
- Setting up a Reverse Auction
- Reverse Auction Terminology
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Additional Modules
- Intake for Managers
- Creating Intake Requests with Auburn
- Custom Intake Fields
- Intake | Requestor Self-Serve
- Auburn Solicitation Builder (File Library and Drafting)
- Creating a Questionnaire
- How do I set up a Questionnaire?
- How do I edit an existing Questionnaire?
- Is there a character limit for vendor responses on Questionnaires?
- How can I add my Questionnaire to Requested Information?
- Can I download the Questionnaire I just created so I can reuse it in the future?
- Creating a BidTable
- How do I delete a BidTable?
- How do I change the order of Purchaser, Vendor, or Calculated Columns in a BidTable template?
- Why can't I select a BidTable column to be a part of my Calculated Column's formula?
- How do I turn off the Bid or No Bid option for my BidTable?
- How do I delete an Item from a BidTable?
- Pricing Sheets in Auburn
- Vendor Performance Management
- Vendor Management - Registration Settings
- Why can't I see the results to my Vendor Performance Survey?
- How do I modify a Vendor Record?
- How can I view/edit all vendors in a particular Vendor List?
- How do I view/export a Vendor's full list of Commodity Codes?
- How to Add a Contract
- How can I view public contracts?
- How do I change which contracts I have access to?
- Why are contract fields missing when I try to edit my Contract?
- Is there a way to send messages to Vendors from the Contract Module?
- I added a new term on my contract and it hasn't updated as the Active Term?
- What is a Multi-Category Decision Project and when should I use one?
- Evaluating a Multi-Category Decision Project
- Setting Up a Multi-Category Decision Project
- Rank Analysis
- Setting up Intent to Bid for a Project
- Setting Up Projects for Alternate Options (Alternate Proposals) VIDEO
- Anonymous Submissions
- Consensus Scoring
- How do I flip price scoring so that the highest price gets the most points?
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Administration
- Account Settings Overview (for Internal Users)
- How do I register as a Vendor if I already have a Reviewer or Buyer account?
- Why am I seeing a "You cannot use this password" error?
- How do I change my email address (for Internal Users)?
- Why am I receiving a "syntax error" message?
- Why is the "I'm not a Robot" reCAPTCHA constantly spinning?
- Criteria Analysis
- How do I export a list of vendors that submitted a proposal?
- How can I export a vendor list from a project?
- Why is information missing when I export a report of my contracts?
- How do I download a list of all the internal Users in my organization?
- Why can't I (a buyer/reviewer) download the Questionnaire(s) submitted by my vendors?
- General Content Overview
- How do I see a project from the Vendor's view?
- How can I see information cut off by narrow columns?
- What do the icons on my Project Dashboard mean?
- How do I see the RFP schedule on a list instead of on a graph?
- My project shows pending and it seems the vendor community cannot see it
- Auburn Resources Overview
- How do I access the Client Forum?
- User Roles in Auburn
- How can I run a Public Bid Opening?
- Minimum System Requirements
- Why does a blank page appear when I try to print from Auburn?
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Evaluators
- How do I clear auto-scoring from a Questionnaire?
- How do I edit my original scores? (Reviewer POV)
- I have completed my evaluation, so why is my progress bar not at 100%?
- How do I score Pricing Criteria? (For Evaluators)
- How do I delete the Reviewer Notes I've made on a vendor's submission?
- How do I view my Evaluation Progress?
- Why can I not view some documents or submission files in Auburn?
- Can I evaluate a project before it closes?
- Why can't I review the vendor submissions or input any scores?
- Why don't I see part of a vendor's response when I download their submission?
- How do I rotate documents in the Document Viewer?
- Why did I receive a message pop-up that a proposal document has not been scanned for viruses?
- I am an Advisor/Reviewer/Observer, where do I find the NDA and COI forms?
- How do I access past projects that I've evaluated?
- How do I register as a Reviewer?
- How do I register as an Advisor or as an Observer?
- Why can’t I review a project that I’ve been invited to?
- What are the email notifications that are sent to the evaluators/reviewers?