Auburn Resources Overview

Not sure where to look for help or where to start? This article will help you find all the tools needed to fuel your inner digital procurement fire! 

Within a Auburn Portal

These are the help resources available within your Auburn Portal (once logged in):

Help Center Widget - This widget gives users the ability to search for articles in our Purchaser (Buyer) Knowledge Base and/or the Vendor Knowledge Base. As well, the widget holds a section for our Training Program which allows users to browse through Auburn's available webinars and register - for free! Finally within the widget is a Product Feedback option that provides users the option to sign up to test new features and offer valuable feedback to Auburn through surveys that are sent ~ 1 to 2 times a month.

Auburn Academy via the "Learn" button - This option can be found in the upper right hand corner once logged into a portal. Auburn Academy is our online learning management system where users can take, and re-take, courses on everything that Auburn has to offer! Choose between a Learning Path (a curated set of courses that follow a specific order to maximize learning on a topic), or individual courses. 

NOTE: Users must be logged into a Auburn Portal to access the Auburn Academy.

Watch a quick video on how to access and navigate through Auburn Academy:

On a Auburn Portal page

The following are help resources that can be found on a Auburn Portal Page:

Help Center Widget - This widget gives users the ability to search for articles in our Purchaser (Buyer) Knowledge Base and/or the Vendor Knowledge Base. As well, the widget holds a section for our Training Program which allows users to browse through Auburn's available webinars and register - for free! Finally within the widget is a Product Feedback option that provides users the option to sign up to test new features and offer valuable feedback to Auburn through surveys that are sent ~ 1 to 2 times a month.

Forgot Your Password - Having trouble logging in? Don't fret! Use our Forgot Your Password feature to have a password reset link sent to your registered email address. Remember to ensure a strong password is created. See our helpful article on creating a strong password.

Contact Auburn Support & Technical Support - Both of these options direct users to a new page in their browser to complete an online form request for assistance that is immediately sent to our Auburn Support Team. Our Auburn Support Team is available Monday - Friday from 8am - 8pm ET.

Outside of Auburn 

Even if you are not logged into a Auburn portal, you are still able to access resources for assistance! The following are the various ways to obtain support outside of a Auburn portal:

Auburn Training Page (Webinars)

• Bookmark the following page in your browser for quick access: goAuburn.com/training
• Our Auburn Training Page allows users to explore all webinars that we currently have available and they are 100% FREE!
• Various webinars created for all skill levels (new or power users)and for all types of users in Auburn - evaluators, buyers, vendors, etc.
• These webinars are designed to boost product knowledge in order to enhance the Auburn experience.
• Once on the Training Page, find the webinar(s) that you would like to attend and select "Register Now". This will give you the option to choose a date and time for that webinar that best suits your schedule.

NOTE: Auburn’s training program is offered to Auburn clients. We encourage you to sign up for these training sessions using your work email (i.e., organization domain included). Any user with registration information that is not recognizable in our database will be unregistered.

Article Knowledge Base

• Bookmark the following page in your browser for quick access: https://support.goAuburn.com/hc/en-us 
• Auburn provides three separate libraries full of articles relevant to your role in procurement: Vendors, Procurement Professionals, or Evaluators.
• Use the search bar provided to quickly locate articles that match your search terms, or browse through the different sections of articles.

Auburn Support Team

• Add the following email to your contact list for quick access: [e-mail]
• Our Auburn Support Team is available Monday - Friday from 8am - 8pm Eastern Time

Recommended Auburn Support Team articles to bookmark in your browser:

• How to contact Auburn Support?
• When is Auburn Support available?

Client Forum

• Get in on the conversation with other procurement professionals!
• Communicate with other Auburn users on industry best practices, or just chat by the fire!
• See our article on How do I access the Client Forum?

 

Finally, if you have a Auburn contact assigned (such as a Client Success Representative or Implementation Specialist), please feel free to reach them by email for any support!